Software Maintenance and Support Services
We design, develop, and scale apps that turn your vision into reality. From MVPs to full-fledged products, our services cover every step of your digital journey. Our services go beyond coding—we help startups and businesses design, build, and grow apps that drive impact and ROI.
Support and Maintenance Activities
Apart from technical expertise, many other factors influence project success and software quality. ScienceSoft’s teams approach all of them seriously.
In-house maintenance and support
Reduced development time, Agile methodology implementation. Sprint-based delivery system
No recruitment overhead, No infrastructure cost, Pay only for required hours/resources
No recruitment overhead, No infrastructure cost, Pay only for required hours/resources
Fully outsourced maintenance and support
Complete ownership of application, server, and infrastructure
Real-time system monitoring. Automated alerts for downtime or failures
No need for in-house IT team. Predictable monthly maintenance cost. Reduced operational risk
Our Software Maintenance Teams
Web development services help create all types of web-based software and ensure great experience for web users. Different types of web solutions may seem similar from the outside, but we approach them differently and know what factors are winning in each case
Mobile app developers
Continuous software monitoring and health checks.
Fixing application performance issues.
Resolving software configuration and account administration issues.
Database administration.
Back-end Developers
Functional, regression, integration, and other types of testing to validate the quality and security of software after introducing the required changes.
Unit testing.
Frontend Developers
Functional, regression, integration, and other types of testing to validate the quality and security of software after introducing the required changes.
Unit testing.
Test engineers
Functional, regression, integration, and other types of testing to validate the quality and security of software after introducing the required changes.
Unit testing.
DevOps Engineers
Fixing issues on the code and database levels.
Creating new software components or features.
Implementing software customizations, integrations, and performing migrations.
Unit testing.
Help desk specialists
Receiving, registering, and tracking queries from software users.
Solving simple and repeating issues (e.g., username and password problems, installing newly released patches and service packs).
Escalating unsolved issues to L2/L3.
Average Cost of Different Web Solutions
Web solutions are very different in functionality and scale, from simple corporate websites to complex enterprise systems. Logically, the range of costs is wide too. Take a look at several examples from our practices and don't hesitate to request a free quote that will be tailored to your specific solution.
From $20/ticket
L1 support for end users
200–300 L1 tickets per month
24/7 time coverage.
From $40/ticket
L2 support for end users.
40–160 L2 tickets per month.
24/7 time coverage.
From $2k to 3k /month
Maintenance of customer-facing software
Software availability, performance, security etc.
a high number of change requests is expected.
Our Projects : New Launches and App Makeover
Explore our web development case studies to see how we deliver transformative solutions that drive real results. Each project highlights our strategic approach and the value we bring to clients.
Freshup-Social networking app
North-East Gym
Freshup-Social networking
Why Companies Love Working with Our Web
Development Team
Marty fontaine
CEO
Sam exceeded my expectations in website support. I came in without a clear direction. After hearing about my endgoal, he was able to give me examples that allowed me to make better choices and shape the direction of my website, and company, going forward.
David Miller
CEO
Sam exceeded my expectations in website support. I came in without a clear direction. After hearing about my endgoal, he was able to give me examples that allowed me to make better choices and shape the direction of my website, and company, going forward.
Sarah Jenkins
Marketing Head
Sam exceeded my expectations in website support. I came in without a clear direction. After hearing about my endgoal, he was able to give me examples that allowed me to make better choices and shape the direction of my website, and company, going forward.
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